DISCLAIMER

Things to know at the start of your membership

BY SIGNING THE AGREEMENT YOU ACKNOWLEDGE AND AGREE

You have been given a copy of this agreement and agree to abide by your obligations in it.

You are medically sound to undertake a normal course of exercise, you use the club facilities at your sole risk and responsibility and you are aware that exercise is physically demanding and participation in some activities may pose a risk to your health.

This agreement also authorises the debiting agent nominated by TODAY Fitness to directly debit your nominated bank account or credit card for any fees or instalments due. These deductions are made in accordance with the terms and conditions outlined in your agreement and direct debit request.

WHEN DO YOU PAY MEMBERSHIP FEES?

Your joining fees and first scheduled payment are required on the day you sign up. You may also choose to pay your membership in advance, up to the legal maximum limit. However, you must still provide valid payment details for when those advance payments are used. If your account falls into arrears, you authorise TODAY Fitness to debit the outstanding amount to bring your membership up to date.

HOW DO DIRECT DEBITS WORK?

When you sign up, you authorise TODAY Fitness (or its nominated payment provider) to automatically debit your nominated bank account or credit card for your membership fees on the agreed schedule. It's your responsibility to ensure your account has sufficient funds and that your payment details remain up to date.

DISCLAIMER

Meeting your responsibilities

YOU MUST MAKE SURE

Your account can accept direct debits (your bank can confirm this).

There are sufficient funds in your account on the payment day and for up to 3 days after, in case of delayed processing.

You notify us at least 48 hours in advance if your credit card or bank details change (e.g., expiry date or card number).

QUESTIONING A PAYMENT

If you have any questions or concerns about a direct debit payment, please contact the TODAY Fitness team directly for assistance.

WHAT HAPPENS IF YOUR PAYMENT IS LATE OR FAILS?

If you miss a payment, we will continue to debit your nominated account without notice, including any applicable late fees, until the full outstanding amount is received. TODAY Fitness will make a reasonable effort to notify you if a failed payment occurs by:

  • Phoning you or speaking to you at the club.

  • Sending you a reminder via SMS or email.

For memberships in your name, you are responsible for ensuring that your payment method remains valid throughout your agreement. This includes any third-party accounts. If your payment details are incorrect or fail, you are liable for any resulting fees. You must keep your information up to date and continue to meet your minimum term.

If a debit remains unpaid, we will attempt to process it again within 14 days of the failed payment. Additional late fees will apply.

If your account remains in default, TODAY Fitness may refer your debt to a third-party collection agency. If this occurs, further fees and charges may be added by the debt collection agency.

If you're paying by direct debit and fail to meet your obligations, and don’t rectify the issue after being notified by TODAY Fitness:

  • We may notify a debt collection agency of the default

  • We may terminate your membership agreement

  • You may be required to pay the full remaining balance of your minimum term (including any outstanding amounts)

CAN YOU FREEZE YOUR MEMBERSHIP PAYMENTS?

You can suspend your membership for up to 4 weeks per calendar year. If you'd like to suspend your membership beyond this period, a $5 fee per additional week will apply. To arrange a suspension, you must contact TODAY Fitness at least two weeks prior to the first payment you'd like to pause.

HOW DO YOU CANCEL YOUR MEMBERSHIP?

Any payments or fees due at the date of termination (including those that fall due during the applicable notice period) will remain a debt owed to and recoverable by TODAY Fitness. To cancel your membership, you must attend the club in person and complete a cancellation request form with the Cancellations Team. A notice period applies to all cancellations; the required length of notice will depend on the terms of your individual agreement. Your membership will not be considered terminated until written confirmation is provided to you by TODAY Fitness.

DISCLAIMER

Understanding our privacy policy

Your personal information (as defined under the Privacy Act 1988 (Cth)) will only be used by TODAY Fitness in accordance with the provisions of their Privacy Statement.

CANCELLING THE PAYMENTS

You can cancel your direct debit request authority at any time by contacting TODAY Fitness or your bank. However, cancelling your direct debit authority does not terminate your Membership Agreement or remove your obligation to pay any current or future fees you have agreed to under that agreement.

DISPUTES

If you wish to dispute a debit payment, you must notify TODAY Fitness immediately. We will review your request and respond within 7 working days. If we agree that the debit was made in error, the amount will be refunded.

NON-WORKING DAY

If your scheduled payment falls on a weekend or public holiday, the debit will be processed on the next working day.

ENQUIRIES

All enquiries should be directed to TODAY Fitness and must be made at least one working day prior to your next scheduled debit.

YOUR OTHER RESPONSIBILITIES

You are responsible for ensuring that your nominated account can accept direct debits. If it cannot, it is your responsibility to provide TODAY Fitness with updated account details.

Complaints Handling

Please submit any complaints via email to reception@todayfitness.com.au


Include all relevant details relating to your complaint to help us investigate the matter efficiently.

We will take all reasonable and practical steps to assess the issue and provide a response within a reasonable timeframe.